nustarapp Privacy Policy

01 Who We Are

This Privacy Policy is issued by nustarapp ("nustarapp," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at nustarapp.asia. nustarapp is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in compliance with applicable Philippine data protection and gaming laws.

For the purposes of this Privacy Policy, nustarapp acts as the data controller in respect of all personal data collected from players and visitors to the nustarapp Platform. This means we determine the purposes and means by which your personal data is processed.

02 Data We Collect

nustarapp collects personal data in the following categories:

Registration & Identity Data:

• Full legal name as it appears on your Philippine government-issued identification document.
• Date of birth (used to verify the 21+ age requirement).
• Residential address, including city (e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Philippine mobile number and email address.
• Username and encrypted password.
• Copies of identity documents submitted for KYC verification (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID).

Financial & Transaction Data:

• GCash account number, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal amounts, and dates.
• Source-of-funds documentation where required for anti-money laundering compliance.

Gaming & Behavioural Data:

• Game history, bet amounts, win/loss records, and session durations.
• Responsible gaming settings, including deposit limits and self-exclusion elections.
• Customer support interactions, including chat transcripts and email correspondence.

Technical & Device Data:

• IP address and approximate geolocation data.
• Device type, operating system, and browser information.
• Cookie identifiers and session tokens.
• Platform access logs and timestamps.

03 How We Use Your Data

nustarapp uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your nustarapp player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide access to nustarapp games, process deposits and withdrawals in Philippine Peso (PHP), and deliver customer support.
• Regulatory Compliance: To fulfil our obligations under PAGCOR regulations, Philippine anti-money laundering laws (AMLA), and other applicable legal requirements, including mandatory reporting to regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the nustarapp Platform.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion elections, and proactively identify players who may be experiencing gambling-related harm.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the performance, security, and user experience of the nustarapp Platform.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about nustarapp offers and new games.

nustarapp does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

04 Legal Basis for Processing

nustarapp processes your personal data on the following legal bases under applicable Philippine data protection law:

• Contractual Necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA reporting obligations, tax requirements, and other applicable Philippine laws.
• Legitimate Interests: Processing necessary for nustarapp's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as the receipt of promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

nustarapp does not sell your personal data. We may share your personal data with the following categories of recipients in the circumstances described:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or upon lawful request.
• Payment Processors: GCash, PayMaya, and partner banks (BPI, BDO, Metrobank) for the purpose of processing deposits and withdrawals. These providers are contractually bound to process your data only as instructed by nustarapp.
• Identity Verification Providers: Third-party KYC service providers engaged to assist with identity document verification. These providers operate under strict data processing agreements.
• Technology & Infrastructure Providers: Cloud hosting, cybersecurity, and platform technology providers who process data on nustarapp's behalf under contractual data protection obligations.
• Legal & Professional Advisers: Lawyers, auditors, and other professional advisers where disclosure is necessary for the conduct of nustarapp's legal or regulatory affairs.
• Law Enforcement: Philippine law enforcement agencies where nustarapp is required or permitted by law to disclose personal data in connection with a criminal investigation or legal proceeding.

All third parties with whom nustarapp shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.

06 Cookies & Tracking Technologies

nustarapp uses cookies and similar tracking technologies on its Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use our Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the nustarapp Platform, including session management, login authentication, and security features. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve nustarapp's performance.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a more personalised experience.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nustarapp Platform.

07 Data Retention

nustarapp retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations.

• Active Account Data: Retained for the duration of your nustarapp account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine anti-money laundering law.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, nustarapp will securely delete or anonymise your personal data in accordance with its data disposal procedures.

08 Data Security

nustarapp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the nustarapp Platform.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting nustarapp staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the nustarapp Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, containment, and notification of personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nustarapp will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

09 Your Rights

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the following rights in respect of your personal data held by nustarapp:

• Right to be Informed: The right to be told what personal data nustarapp collects about you and how it is used — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data nustarapp holds about you, along with information about how it is processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by nustarapp.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nustarapp's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on nustarapp's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe nustarapp has processed your personal data in violation of applicable law.

To exercise any of the above rights, please contact the nustarapp Data Protection Officer using the contact details provided in Section 13 of this Policy. nustarapp will respond to all verified data rights requests within thirty (30) days of receipt.

10 Children & Minors

The nustarapp Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. nustarapp does not knowingly collect personal data from individuals under the age of 21.

If nustarapp becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted or anonymised to the extent permitted by law, and any deposits will be returned in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor in your care has registered on the nustarapp Platform, please contact our support team immediately so that we can take appropriate action.

11 Third-Party Links

The nustarapp Platform may contain links to third-party websites or services, including payment provider portals and regulatory authority websites. nustarapp is not responsible for the privacy practices or content of any third-party website.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on the nustarapp Platform does not constitute an endorsement of the linked website's privacy practices.

12 Changes to This Privacy Policy

nustarapp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, nustarapp will notify registered players via the email address or mobile number on file at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how nustarapp protects your personal data.

Your continued use of the nustarapp Platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy.

13 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or nustarapp's handling of your personal data, please contact our Data Protection Officer:

If you are not satisfied with nustarapp's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012.

For matters relating to gaming regulation, you may also contact PAGCOR through their official channels. nustarapp cooperates fully with all NPC and PAGCOR inquiries.